Universal Banker

The Universal Banker will recommend appropriate solutions to meet customer needs, including opening all types of accounts. This position will require you to have a thorough understanding of all products and services, expand and strengthen customer relations. The Universal Banker will perform the role of a teller or head teller for all operational functions based upon the needs of the branch . This position will also cover other branches to meet departmental needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assists tellers in solving customer problems
• Assists tellers with balancing problems, including investigating teller differences
• Acts as an expert and trusted resource for all products and services including online & mobile banking
• Develops and deepens customer relationships by demonstrating ownership and resolving customer needs
• Identifiesand cross sells products and services based on customer needs
• Must be able to manage multiple priorities and holds self-accountable for performance
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
• Complete all audit logs accurately within define time frames
• Contribute to branch sales goals by identifying referral opportunities and/or opening new accounts
• Actively participate in Bank campaigns and initiatives
• Conduct consultative conversations with customers/prospects to determine needs, advise and provide solutions

KNOWLEDGE, SKILLS and ABILITIES:

• Prior teller/platform experience.
• Sound knowledge of financial services
• Excellent communication and interpersonal skills.
• Strong attention to detail and excellent organizational skills.
• Strong math and keyboarding skills.
• Ability to work with minimal or no supervision.
• Strong attention to detail and excellent organizational skills.
• Sound judgment in decision making and problem solving.

EDUCATION/EXPERIENCE REQUIREMENTS:

☒ High school diploma or equivalent work experience.

Required Years of Work Experience: 3

Preferred Education/Experiences:

Two or Four-year college degree, experience as a teller or other banking experience

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Cash handling: 3 years (Preferred)
• Banking: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: In person