Frequently asked questions
We get these questions the most but if your question isn't here, call us - a real person will answer and help.
Opening an account
Valid government issued photo ID (ie. drivers license, passport). An out-of-state drivers license requires a second form of ID (ie. credit card). Additional information may be requested at time of account opening. Please contact Customer Support at (800)361-5363 or support@drbank.com, or a branch with any questions.
Business formation documents (ie. Articles of Organization), beneficial owner information, verification of Tax Identification Number, ID for all signers and/or beneficial owners. Additional information may be requested at time of account opening. Please contact Customer Support at (800)361-5363 or support@drbank.com, or a branch with any questions.
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Cards and debit
Online Banking (Service Center tab), contact Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
Online Banking (Service Center tab), Mobile Banking (Banking Services tab), Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
Online Banking (Service Center tab), contact Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
For debit card transactions: (833)462-0798 (USA), (614)564-5105 (International). For a lost/damaged card or other issues, please contact Customer Support at (800) 361-5363 or support@drbank.com
Online and mobile banking
Endorse the back of the check. Below your signature write “For Mobile Deposit Only at DR Bank”. Use the Deposit Check feature on the Mobile Banking App to select an account and take a picture of the check.
$10,000 per day.
Online Banking (Service Center tab), Mobile Banking (Banking Services tab).
Contact Customer Support at (800)361-5363 or support@drbank.com.
Checks and account servicing
Online Banking (Service Center tab), contact Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
Online Banking (Service Center tab), contact Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
Online Banking (Service Center tab), Mobile Banking (Banking Services tab), Customer Support at (800)361-5363 or support@drbank.com, or in a branch.
Branches and hours
1001 Post Road in Darien, CT and 138 Rowayton Ave in Rowayton, CT.
| HOLIDAY | BANK CLOSED |
|---|---|
| New Year's Day | Wednesday 12/31/2026 Early Closing at 2:00pm and Thursday 1/1/2026 Closed |
| Martin Luther King, Jr Day | Monday 1/19/2026 |
| President's Day | Saturday 2/14/2026 and Monday 2/16/2026 |
| Memorial Day | Saturday 5/23/2026 and Monday 5/25/2026 |
| Juneteenth | Friday 6/19/2026 |
| Independence Day | Friday 7/3/2026 and Saturday 7/4/2026 |
| Labor Day | Saturday 9/5/2026 and Monday 9/7/2026 |
| Columbus Day | Monday 10/12/2026 |
| Veteran's Day | Wednesday 11/11/2026 |
| Thanksgiving Day | Wednesday 11/25/2026 Early Closing at 2:00pm and Thursday 11/26/2026 Closed |
| Christmas Day | Thursday 12/24/2026 Early Closing at 2:00pm. Friday 12/25/2026 and Saturday 12/26/2026 Closed |
| New Year's Day | Thursday 12/31/2026 Early Closing at 2:00pm. Friday 1/1/2027 and Saturday 1/2/2027 Closed |
Contact Customer Support at (800)361-5363 or support@drbank.com.
IMPORTANT PHONE NUMBERS
Virtual Branch (Balances and Transaction History)
Lost/Stolen Card, Travel Notice, Recent Decline
DR Bank Contact Center
PIN (Re)set
State of Connecticut Department of Banking Toll-Free