Payment Operations Generalist

POSITION SUMMARY:

The Payment Operations Generalist supports the Bank’s payment operations function by coordinating and administering operational requirements across payment networks, processors, and related third parties. This role serves as the primary operational contact for payment network-facing activities such as forms, registrations, reporting, portal administration, service-provider validations, invoice research, and settlement-related coordination. The role helps ensure payment network requirements are completed accurately, timely, and in alignment with internal approvals, documented processes, and operational controls.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Serve as the primary operational contact for network-related administrative and support activities across card networks, the Federal Reserve, The Clearing House, core/payment processors, and other payment rails or third-party payment partners supported by the Bank.
• Prepare, complete, submit, and track operational forms and requests required by payment networks, processors, and related service providers, including new setup requests, updates, maintenance items, and project-related submissions.
• Coordinate internally to gather information needed for network submissions, including settlement account details, general ledger information, contacts, approvals, supporting documentation, and required signatures.
• Track the status of submitted forms, requests, cases, and open items through completion and maintain follow-up with internal and external stakeholders as needed.
• Complete and submit recurring monthly, quarterly, annual, or ad hoc network reports, validations, certifications, attestations, and registrations required to support the Bank’s payment activities.
• Maintain network contact lists, portal access records, user administration support, service-provider registrations, and related administrative documentation where applicable.

• Research network invoices, fee questions, and unidentified charges by reviewing available documentation, contacting the applicable network or processor, and opening support cases as needed.
• Navigate network and processor portals to locate operational guidance, reference materials, reporting, and status updates, and provide direction to internal teams or clients as appropriate.
• Monitor and organize network communications, bulletins, updates, and operational notices, and route relevant items to impacted internal teams.
• Maintain organized records of network submissions, confirmations, approvals, correspondence, reports, and evidence needed for operational tracking, audits, exams, and third-party oversight.
• Support payment projects by coordinating the network-facing administrative work needed to enable new products, new clients, new BINs, new settlement structures, or changes to existing configurations.
• Perform operational processing associated with payment network settlement activity, including card network drawdowns, RTP funding, ACH fee funding, or similar payment-related wire activity, in accordance with approved procedures and controls.
• Verify daily settlement totals or funding amounts against the related wire request or supporting documentation, coordinate internal review and authorization, and release wires in accordance with established controls and segregation-of-duties requirements.
• Assist with the development, maintenance, and periodic review of procedures, job aids, trackers, and checklists for network-facing operational processes.
• Cross-train in Payment Operation activities to provide backup coverage for core payment operations activities as needed.
• Adhere to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

KNOWLEDGE, SKILLS and ABILITIES:

• Strong organizational skills and attention to detail.
• Ability to manage multiple requests, deadlines, follow-ups, and dependencies at the same time.
• Ability to gather information from multiple internal teams and compile complete, accurate submissions.
• Strong written and verbal communication skills, including the ability to communicate clearly with internal stakeholders and external vendors or networks.
• Ability to learn payment network requirements, terminology, forms, portals, and operational processes over time.
• Ability to research issues, ask effective follow-up questions, and document findings clearly.
• Comfort working in structured processes while also adapting to new payment types, new partners, and changing requirements.
• Basic understanding of operational risk, approvals, evidence retention, and control discipline.
• Proficiency in Microsoft Office applications, especially Outlook, Excel, Word, and Teams.
• Ability to learn and use additional applications, portals, and internal systems as necessary.

EDUCATION/EXPERIENCE REQUIREMENTS:

☒ High school diploma or equivalent work experience.

☒ College degree or equivalent work experience.

☐ Advanced degree or equivalent experience.

Required Years of Work Experience: 5 years

PREFERRED KNOWLEDGE SKILLS AND EXPERIENCE FOR THIS JOB:

Preferred Education/Experience:

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, Operations, or related field.
• Prior experience in banking operations, payment operations, vendor coordination, finance operations, or administrative process support.
• Exposure to ACH, wires, card networks, settlement processing, or financial operations is helpful but not required.

Additional Preferences (If Applicable):

• Demonstrated ability to learn new systems and processes quickly.
• Experience working with forms, reporting deadlines, operational trackers, or external-partner coordination.
• Interest in developing subject matter expertise in payment networks and payment operations

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday