POSITION SUMMARY:
As Consumer Loan Specialist I, you will be primarily responsible for overseeing the disbursement of consumer loans, ensuring funds are released accurately, timely, and in compliance with internal policies and regulatory requirements. Your role will include reviewing and verifying loan documentation prior to disbursement, identifying and resolving discrepancies, and supporting quality assurance and control efforts to ensure the integrity of disbursement processes and related records. Additional responsibilities include assisting internal stakeholders with loan disbursement inquiries, supporting post-disbursement documentation reviews, maintaining accurate system records, and contributing to ongoing consumer loan operations and projects as assigned.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Comply with all laws, rules, regulations, policies, and procedures applicable to consumer lending processes and related credit union activities
- Validate, and accurately process disbursements related to FinTech partner loan programs.
- Understand and maintain knowledge of all FinTech partnership program summaries
- Responsible for the ongoing quality review of applicable loan documents/files/transactions to ensure adherence to established bank policies and procedures.
- Complete daily balancing functions and / or work all queues, as assigned
- Effectively communicate, orally and in writing, with partners, servicers and others internally and externally regarding loan documentation or the deficiency thereof
- Provide support and assistance to the Consumer Loan Operations Manager and Senior Specialist, as directed
- Complete quality review or audit processes, or satisfaction of designated stipulations, as assigned
- Identify potential non-compliance issues, problem areas and trends by describing facts and circumstances and providing findings in a timely manner.
- Reconcile loan approvals, loan documents and core system to ensure that loan documents and servicing system are accurate.
- Prioritize reviews in a fast-paced environment to meet stakeholder and client expectations.
- Review all rejected and returned items for the Consumer Loan portfolio
KNOWLEDGE, SKILLS and ABILITIES:
- 2 Yr College Degree or an appropriate combination of education and experience
- Strong written and verbal communication skills.
- Ability to work in a team focused environment.
- Great attention to detail
- Demonstrate ability to work in a fast-paced, deadline driven environment.
- Knowledge of FinTech or Lending as a Service Operations a strong plus.
- Ability to manage multiple tasks/projects and deadlines simultaneously
EDUCATION/EXPERIENCE REQUIREMENT:
☐ High school diploma or equivalent work experience.
☒ College degree or equivalent work experience.
☐ Advanced degree or equivalent experience.
Required Years of Work Experience: 3+
PREFERRED KNOWLEDGE SKILLS AND EXPERIENCE FOR THIS JOB:
- Attention to Detail
- Strong written and verbal communication skills
- Knowledge of consumer loans and associated processing requirements
- Working knowledge of Microsoft Office (Word and Excel) required
- Minimum (3) years banking experience of which at least (1) year concentrated on Loan Operations
- Consumer Loan Quality Control review experience a strong plus.
- Working knowledge of COCC/Insight platform a strong plus
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person / Hybrid